You're being too kind!
You're being too kind!
Sounds like Tesla has some issues.
Understatement of the year. They not only have engineering issues, they don't keep a good eye on their authorized distributors. The outfit we bought ours from did a fine installation job but their follow-up customer service is a disaster. Their phone system totally was out of order months after the storms had passed, they weren't giving out cell numbers, they didn't return calls or reply to emails, and they sent people to our house without notifying us to expect a visit. They also seem to feel that even though they designed and spec'ed this system, their responsibility ends after the last screw is in place and the last wire connected. They don't quite get the concept of standing behind their products. So talking to them is a waste of time. Whoever you talk to just pushes onto the desk of someone else. No one is taking charge that doesn't need prodding from me, that I can see.
Fortunately, I've connected to the Caribbean Account Manager for Tesla and it's in his hands and Tier3 support. They have to decide repair/replace. I'm not in favor of repair, since several efforts have already been made to check, update, and verify operation of the existing setup and no problems were encountered other than a dated firmware version which was updated a month ago but has not cured the shutdown (and now fully dead, unstartable) issue. I want 'replace under warranty' and nothing less. We'll see just how good their 10 year warranty is.
To be continued....the nightmare goes on.