when it rains

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Dolfan

Senior Member
customer loses 20 volts on one leg, that makes his microwave and fan run slower. Power Company says the prolem is inside, even though he is the last run on an under ground feeder from the transformer. I don't know what it could be, do any of you?
 

roger

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Staff member
Location
Fl
Occupation
Retired Electrician
customer loses 20 volts on one leg, that makes his microwave and fan run slower. Power Company says the prolem is inside, even though he is the last run on an under ground feeder from the transformer. I don't know what it could be, do any of you?
Sounds like a classic loose or lost neutral problem. It could be the POCO serve into the house or it could be as they say and be on the user side of the service entrance.

Roger
 

Rewire

Senior Member
you need to coordinate with the poco to disconnect the feed from the transformer and then you can meg the underground feeder you are probably going to find an issue with the neutral. We had this same problem we ended up digging up the feed from the transformer the original installer had 30 ft of pipe with the bell ends on the left and 40 ft with them on the right and when they metin the middle he did not use a coupling so when the pipe settled it cut into the neutral which oxidized and was almost completly cut.
 

Hv&Lv

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-
Occupation
Engineer/Technician
sounds like the service is direct buried and one hot leg is bad. Check the voltage on both legs, see if one is 120 volts and the other is 100 volts.
 

Dolfan

Senior Member
I got 121 on each leg steady on the bright sunny morning that I was there. I tightened all lugs and screws in panel and replaced the outlet behind the refridgerator. He told me when it rained the next day the problem came back in the garage where a fan was pluged in. He took a reading and got 101 volts. After the rain stopped and an hour or so passed, the voltage went back to normal. Beats the hell out of me.
 

Hv&Lv

Senior Member
Location
-
Occupation
Engineer/Technician
Are you checking the voltage under load? Check both sides under load, preferably at the main to see which side of the main the problem is located. If one side goes down and the other side stays steady, the hot leg is bad. If the voltage on one side goes down and the other leg goes up, the neutral is bad.
From there you need to isolate the problem. If you check it at the main, you know whether it is "in" the house, or "outside" the house. Even better is to check it at the meter base if possible. That way you can tell the POCO you know it is on their side, or you know it is on the customer side.
 

cowboyjwc

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Staff member
Location
Simi Valley, CA
I would agree that the problem is the under ground feeders. We had a mobile home park here where, whenever it rained, the power would go out on one line or another, we would by pass it as a temp and then go back with a fault detector and find it the next day.
 

kwired

Electron manager
Location
NE Nebraska
Are you checking the voltage under load? Check both sides under load, preferably at the main to see which side of the main the problem is located. If one side goes down and the other side stays steady, the hot leg is bad. If the voltage on one side goes down and the other leg goes up, the neutral is bad.
From there you need to isolate the problem. If you check it at the main, you know whether it is "in" the house, or "outside" the house. Even better is to check it at the meter base if possible. That way you can tell the POCO you know it is on their side, or you know it is on the customer side.

Not only should it be checked under load, check it with above normal loading, kind of a stress test for weak connections. Put some heavy resistance heating load on it, if there is a weak connection it will show itself under these conditions. Make sure to also apply unbalanced load to catch problems in the neutral. Neutral problems will not be obvious when neutral is balanced or near balanced.

If neutral is bad underground I find it a little hard to believe that problem will only show up when it rains, if anything in that situation the conductivity of the (bad) neutral probably improves some when soil contains more moisture. But it also takes a lot of moisture to effect a conductor buried at proper depth also unless maybe in a situation where there is standing water for some reason.
 
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