Thank God, I found your site. My company ships products directly from the OEM in Turkey to other countries. We recently shipped two AUTOCLAVES to Saudi that were labeled 220/230 Volts 50/60 Hz Three Phase. Upon receipt of the units the customer found out that the line to line voltage is 400 volts and line to neutral is 230. Saudi does not provide 220 three phase as my cusotmer stated that the power available is 230/3/60Hz: meaning line to line is 230 and line to neutral 132.
The question is what is the correct way to label a machine?
1) 220/230 Volts 50/60 Hz Three Phase. (should the customer know that they need to multiply by 1.732 to get the line to line voltage? What is the customer to assume if he sees only the above label?
2) should the OEM have labeled the unit simply as 400V three phase?
3) should it be 400Y and state that it is phase to phase or 230 Line to neutral?
You help will be extremely appreciated,
Jesilka
The question is what is the correct way to label a machine?
1) 220/230 Volts 50/60 Hz Three Phase. (should the customer know that they need to multiply by 1.732 to get the line to line voltage? What is the customer to assume if he sees only the above label?
2) should the OEM have labeled the unit simply as 400V three phase?
3) should it be 400Y and state that it is phase to phase or 230 Line to neutral?
You help will be extremely appreciated,
Jesilka